For awhile now I’ve been hitting the fabulous issue mentioned in this Cisco forum post for 8945 phones in which the phone basically stops incrementing the time display. Being as I only had a few of these deployed and unplugging/plugging them would fix the issue, I had put off upgrading them. I had plan to put off upgrading the firmware until the proverbial upgrade cows came home and sat around my desk mooing their demands for attention, but unfortunately my plans were udderly derailed*.
I discovered while reading various release notes that the usually cumbersome but predictable upgrade process would be a bit more involved and would need to be done before I started major version upgrades, otherwise my phones would be shiny dialtone-less bricks with no usable firmware to make their happy little phone lives better.
Cutting to the chase, here’s what you have to do if you happen to be in the same series of release boats that I’m paddling around in. Keep in mind that in this particular situation I am starting with 8945 phones with SCCP894x.9-2-3-5 installed and CUCM version 220.127.116.1100-2, your mileage may vary:
- You must have the minimum Device Package 8.6.2(22030-1), which in this case I didn’t have. 8941 and 8945 phones won’t register at all if you try to install 9.3(1) or later without this device pack installed first. Yay.
- Next, you’ve gotta do a step upgrade from 9.3(4) to 9.4(x) because in the grand tradition of voice upgrades being about as much fun as root canals, you can’t just upgrade straight from a 9.2 release to a 9.4 release. Double Yay.
There are a few key things to keep in mind when doing device pack and firmware installations. First and foremost, always always always read the release notes. If something doesn’t seem clear or make sense, open a TAC case to clarify. This is way better than blowing up your server or phones because you assumed something the release notes didn’t cover or explain properly.
It should go without saying that you should always confirm you have a good backup before doing any file installations at all. I’m saying it anyway, check your backups, never assume they ran. Trust but verify, the emphasis being on verify.
Remember to copy down the values on the Device Defaults page before the upload of the files and to paste in old values if necessary directly after the upload. Check out this previous post for why you will thank me for this later.
Lastly, always remember to reboot after device package installs and to stop/start the TFTP service after firmware file installs. These processes will save you some heartache and potentially a bruised skull from repeated head-desks when you finally realize you never did stop and start that service and the last 45 minutes of troubleshooting was for nothing.
*Anyone with a beef about my cow puns probably shouldn’t follow me on twitter either, the puns only get
worse more fabulous from here…