Who writes this stuff and why?
I’m a network engineer that joined the “dark side” and started doing voice about a year ago. It’s been quite a learning curve and this blog is attempt to share in a humorous fashion some of the more entertaining of the exploits I have encountered while on the job.
Not only have I been told I’m certifiable for getting into voice, but I am actually certified – CCNP/DP, CCNP- voice, CCNA wireless, CCNA – voice, CCNA, LPIC- 1, MCSE, and PMP.
amyengineer
Malik
2011/09/20 at 00:30
I love what you do Amy and I want to say i am really honored to know you
Malik <3 <3 <3
Ed
2011/09/24 at 11:39
You have your PMP? I’m sorry…
amyengineer
2011/09/26 at 11:13
LOL, we all have our cross to bear…
Ricky White
2011/10/01 at 13:45
You mentioned you’re from Dallas in a post a couple of days ago. Are you still there?
amyengineer
2011/10/01 at 19:06
Yep, just north of Dallas these days.
Jerry Hubbard
2011/10/22 at 16:46
Back when dirt was created, I lived in Rowlett.
Bill Carter (@billyc5022)
2011/11/07 at 08:28
Would you consider adding my blog to your blogroll? billyc5022.blogspot.com
Thanks
amyengineer
2011/11/08 at 12:32
absolutely! I’ll try to get that done this evening!
Bill Carter (@billyc5022)
2011/12/05 at 12:27
Thanks
VirtuallyMikeB
2012/01/14 at 23:42
Hi Amy,
I came across your Twitter feed which led to your blog. You’ve been awful busy with so many posts and tweets. Keep up the good work. I’m a virtualization guy but enjoy all tech, and your humorous posts make VoIP that much easier to read about. Thanks!
Mike
http://VirtuallyMikeBrown.com
Jerry Hubbard
2012/02/23 at 15:13
Amy,
You are incredible, laughing frustration away! You are a great teacher..
Jerry
amyengineer
2012/02/23 at 17:58
You just totally made my day! Thanks for the kind words!!
akismet-d6a37a51c816108521a4c58723efa565
2012/03/29 at 02:29
Hi Amy, I am a Cisco Engineer working in the UK currently studying for my CCIE, would you consider adding my blog on your blogroll?
Many Thanks
Roger
Roger’s CCIE Blog http://www.rogerperkin.co.uk/ccie
amyengineer
2012/03/29 at 09:06
Link added!
akismet-d6a37a51c816108521a4c58723efa565
2012/03/29 at 17:31
Brilliant Thanks
Chris Partsenidis
2012/04/24 at 07:57
Hi there Amy! I really love your writing style – Unique , fun and easy to read through! I’d love it if you could add my site (www.Firewall.cx) in your blogroll links!
Many thanks and keep updating frequently!!!
amyengineer
2012/05/29 at 17:33
Sorry for the delay! Blog is added!
Rob Perez
2012/05/30 at 07:51
I truly enjoy reading your blog; you add some much needed humor to the voice arena. I am new to the voice world, I was actually handed UCCX with no formal training and learned through trial and error and reading as much material as I could find on the web and from blogs such as yours.
I was wondering is there any reporting software you use other than the Historical Reporting engine Cisco provides. Historical Reporting has limitations and our Call Center manager wants scheduled reports that breakdown to hours. Unfortunately Historical Reporting (at least I haven’t figured out how to do it) will not let one schedule reports that drill down to a specific hour every day.
If you have any advice on reporting I would love some direction.
Thanks so much in advance,
Rob Perez
amyengineer
2012/05/30 at 12:22
Humm, there are third party reporting packages – my experience with them has been limited. I am aware of ISI because I have a few customers using their reporting capabilities but I cannot speak for the functionality since I haven’t really used it myself. I can ask around and see if there are any other recommendations floating around.
Ash
2012/08/01 at 04:03
Just came across your blog while searching for our nice friend G722 and UCCX
You have a nice entry there regarding this codec. So surprised that we are in touch on twitter for sometime now but never came across your blog before..I would say it’s a wonderful blog. Keep it up!
amyengineer
2012/08/01 at 21:06
Thanks so much for the kind words!! Appreciate the feedback!!
cnperez
2012/08/01 at 09:40
Great Blog! Thanks for all of the detail on some of the annoying errors/issues in the UC environment.
Chris Muncy
2012/10/09 at 07:02
Good morning Amy!
I figured I’d add a quick note to say thanks for posting about your experiences, specially the last about the boot camp as I can see myself in exactly the same place as you describe.
Chris
amyengineer
2012/10/09 at 08:17
Thanks Chris!! I’m glad to hear I’m not the only one! It’s definitely a challenge of epic proportions, still defining a good method for overcoming! I’m sure more lab time will be key.
Osidc
2012/10/11 at 03:03
amyengineer, you are a geek. Been laughing a lot as i was going through your posts.I am in Africa and striving to strike gold in the networking world.Been reading a lot and i am nw CCNA/CCNP and i have just started CCNA Voice but i lack the practical experience.You js giving me the practical experience i am lacking.Any recomendation of putting up simulated CUCM so tht i can familiarise wth the configuration before tackling the exam wc i hve set fo end of October. So far bn listening to Jeremy.
John Safarik
2012/10/15 at 11:13
Amy, I’ve been having jtapi errors lately and decided to do some browsing and came across your posts. Its an intermittent issue with a few users here and there, anway, here I am an hour later still reading your stuff, completely blowing off my daily duties. I do believe this is the first time, I actually stayed focus for more than 5 minutes while reading troubleshooting tips with UCCX. Your stuff is great. I can’t stop laughing and have to pass this on. Keep up the good work!!
John
amyengineer
2012/10/15 at 17:19
Thanks John for all the positive feedback! I’m glad you’ve enjoyed the posts, always a great thing to hear! You totally made my day!
-Amy
ericklounge
2012/10/23 at 10:56
I came across your blog after seeing you tagged on Twitter. I just got my CCNA certification not long ago, and will be getting into the Security path soon. Your blog seems cool, bet I could learn a trick or two with you!
amyengineer
2012/10/24 at 14:47
thanks!! Good luck on your security endeavors, I’m sure it’ll be fun stuff to learn!!
Shane
2013/04/01 at 09:09
Good blog Amy. I have enjoyed reading it so far. I do a network blog as well and I like to see others and what they are doing. Very interesting Amy. Take good care.